“We saw that risks were appropriately managed. Risks to people’s health and well-being had been identified. These were reviewed regularly to ensure appropriate action was taken to mitigate the risk.”
The inspectors found that medicines were handled safely and that residents were treated with care and compassion. Menus were varied and special diets were well catered for.
At Clore Manor, the inspectors reported that residents were positive about the service and were treated with dignity. Staff were suitably skilled, qualified and experienced and the management team provided good leadership.
“However, we found errors with medicines administration and recording for some people using the service. We have asked the provider to take urgent action to address this.”
Gaby Wills, the charity’s assistant director of care services, said immediate changes had been implemented and was “confident that when the CQC come back in the next few months, they will be more than satisfied.
“A ‘good’ in this regulation system is something to celebrate. However, we will continue to focus on ensuring we provide the best care possible”.
