Regulator gives good reports to London care homes

Stanmore and Hendon facilities run by Jewish Care have received positive inspections


Two Jewish Care homes in north London have been rated as good overall by Care Quality Commission inspectors.

The Princess Alexandra Home in Stanmore was also graded as good in the five inspection elements, although Clore Manor in Hendon was found to require improvement in the safety category.

In its report on the Stanmore home, the CQC said it was prompted partly by “notification of an incident following which a person using the service died”. The matter is under police investigation.

“Information shared with [the] CQC about the incident indicated potential concerns about the management of risks.

“We saw that risks were appropriately managed. Risks to people’s health and well-being had been identified. These were reviewed regularly to ensure appropriate action was taken to mitigate the risk.”

The inspectors found that medicines were handled safely and that residents were treated with care and compassion. Menus were varied and special diets were well catered for.

At Clore Manor, the inspectors reported that residents were positive about the service and were treated with dignity. Staff were suitably skilled, qualified and experienced and the management team provided good leadership.

“However, we found errors with medicines administration and recording for some people using the service. We have asked the provider to take urgent action to address this.”

Gaby Wills, the charity’s assistant director of care services, said immediate changes had been implemented and was “confident that when the CQC come back in the next few months, they will be more than satisfied.

“A ‘good’ in this regulation system is something to celebrate. However, we will continue to focus on ensuring we provide the best care possible”.

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