Watchdog upgrades London care home from 'requires improvement' to 'good'

Charity explains efforts 'to come to terms with regulatory environment'


A Jewish Care home in Friern Barnet found to require improvement by Care Quality Commission inspectors last year has been upgraded to good by the watchdog.

Lady Sarah Cohen House was also rated good in all five inspection categories.

In a summary of its findings, the CQC noted that in the previous inspection, “the provider was in breach of three regulations, in relation to staffing levels, governance of the service and the safe management of medicines.

“At this inspection, we found improvements had been made and the service was no longer in breach of any regulations.”

Service users told the CQC they felt safe at the home. Staff were kind and caring, medicines were safely managed and care records were detailed.

Lady Sarah Cohen House was one of two North London Jewish Care properties the CQC said required improvement last year. The other, Rubens House in Finchley, also subsequently achieved a rating of good.

Neil Taylor, Jewish Care's outgoing director of care and community services, explained that "staff across the organisation have worked extremely hard to come to terms with the CQC regulatory environment, in particular the process and paperwork systems that are required.

"We are developing our systems and, where necessary, making changes to the way we work to ensure we can continue to provide the quality care our residents deserve and record all aspects of this as required by the regulators. For some residents, this could be recording up to 100 records a day ranging from care required to food and drink intake." 

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