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Stephen Pollard

By

Stephen Pollard,

Stephen Pollard

Opinion

Customer service award

July 26, 2007 00:00
1 min read

I'm a fan of TripAdvisor, which is made up of 'real' people's reviews, and which I've found to be an invaluable source for reasonable hotels. It's not infallible, though, and I think I might well become addicted to its blog. As they put it:

[W]hat do we really talk about over lunch at TripAdvisor? The stuff we can’t publish. Whether it’s funny, rude, bizarre, potentially libelous, incomprehensible, or all of the above, we love it, and we think you will too.

Some people have, ahem, different standards to the rest of us:

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