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Transport for London has said it will take "appropriate action" after a driver failed to respond when a man on his bus shouted antisemitic abuse at passengers, including young children.
Paul Edwards, the correspondence manager for buses at TfL, said the incident "has been fully investigated by both Arriva, the bus operator, and the Metropolitan Police.
"The driver involved has since been identified and interviewed and Arriva will take appropriate action to ensure that any future incident is handled more appropriately."
The incident occured last month when JC reporter Rosa Doherty phoned the police for help after witnessing a man shouting abuse on board a 102 bus in Golders Green.
Despite the man's threats to "burn the bus" and "the Jews" the driver allowed him back onto the bus after he had got off and walked to the next bus stop.
When Ms Doherty challenged the driver, he told her: "There is nothing I can do" and refused to stop the bus so police could attend.
Ms Doherty subsequently complained to TfL which said it would take "up to 10 days" to deal with the matter.
Mr Edwards' response came two weeks after the incident, and only after repeated phone calls and emails from Ms Doherty to TfL.
Mr Edwards said he could not name the driver, stressing any disciplinary action was a confidential matter between employer and employee.
He would not go into details over what action would be taken, but it is understood that a range of options is available, including dismissal.
Mr Edwards said drivers were given clear instructions on how to deal with passengers in such situations.
"I am sorry that the driver did not follow the correct procedure in this instance," he said.
In a separate development, police have arrested a man in connection with the incident.
Ian Campbell, 42, of Bowes Road, London N11 has been charged with racially or religiously aggravated intentional harassment, alarm or distress, and using threatening, abusive, insulting words or behaviour to cause harassment, alarm or distress.
He is due to attend Hendon Magistrates Court on October 9.
