Furious Wizz Air passengers from Tel Aviv ‘dumped’ 200 miles from Gatwick

Travellers said they were given no help getting home at 3am – and just a bottle of water


Passengers flying to London from Tel Aviv were left stranded in Doncaster after their plane was delayed and diverted.

Wizz Air travellers said they were "dumped" 200 miles from Gatwick in the middle of the night and told to find their own way home with no assistance from the airline.

Angry passengers told the Mirror that there were "no Wizz Air staff to be seen" and nothing "but a bottle of water" offered to them upon landing.

According to one mother traveling with her toddler: "I've never had an experience like this.

"I don't understand how an airline can leave people in the middle of the night and not provide them with anything other than a bottle of water.

"We landed at about 3.15am at Doncaster but were supposed to land at 1am at Gatwick.

"They originally told us we were going to be diverted to Luton because there were no spaces at Gatwick - but Luton was full and there were no ground handling staff available so they said we would go to Doncaster but organise coaches to take us to Gatwick."

The flight, which had been due to leave Tel Aviv at 9.25pm on Sunday, was delayed and did not end up leaving until after midnight, travellers told the Mirror.

Asya, who asked only to be referred to by her first name, told the Mirror that when they landed and got their baggage, they were advised to get taxis or trains and then claim compensation back from the airline.

Unable to get a train at that time of the night, she ordered a taxi costing her £450.

The mother said she was now worried about claiming the money back.

She said: "They [Wizz Air] didn't provide us with anything, they were so unprepared."

A Wizz Air spokesperson told Asya on Twitter: "Hi Asya! Please keep your invoices and attach them to the claim you should submit via the following link […]

"Our colleagues will investigate and inform you accordingly. We apologize for the inconvenience. And still hoping to count you among our passengers."

Another passenger, Shachaf Karvat, from Epsom in Surrey, described the "chaotic" journey.

He told the Mirror: "As soon as we landed in Doncaster they closed the doors and disappeared basically. We never saw the crew again, there was no one from Wizz Air.

"Airport security tried to help us and they managed to get us some water and biscuits. All the shops were closed and there was just one taxi waiting.

"No one expected 200 passengers in the middle of the night would land in Doncaster."

Responding to complaints on social media, a Wizz Air spokesperson told Mr Karvat: "Please reach us via our live chat or the call centre.

"After having a small conversation with our virtual assistant, an agent will join the conversation. We kindly ask for your patience in the meantime."

Wizz Air was contacted for comment.

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