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Norwood home is rated among top 1 per cent

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VA Norwood care home in Stanmore has been rated outstanding by the Care Quality Commission, putting it among the top 1 per cent of establishments the CQC inspects.

30 Old Church Lane - home to eight people with learning disabilities - received an unannounced inspection in November.

Inspectors praised staff's commitment to developing the service through "using innovative strategies to help people with gaining independence skills and supporting people to achieve their full potential". This included providing residents with iPads and apps on their computers.

Praising the "very caring" service, the CQC also reported that "relatives told us that staff were enthusiastic and well-motivated. They treated people with compassion and kindness.

"Staff understood that people's diversity was important and something that needed to be upheld and valued."

Inspectors noted the innovative methods used to manage behaviour, including the use of communication systems to support those with autistic spectrum disorders, as well as person-centred behaviour plans. For two residents this approach was so successful that they were able to stop taking medication.

Residents -- ranging in age from late 20s to early 40s - took an active role in the running of the home, even compiling a wish-list of their expectations of new staff.

Home manager Peter Behan said: "To receive the highest rating possible is fantastic news. Our focus has always been aimed towards achieving the most positive outcomes for the people we support."

One of the residents, Kaila, said: "I like it here very much. The staff support me when I ask to do something and help me plan it."

Norwood chief executive Elaine Kerr said that the outstanding rating "clearly reflects on the high quality services that Norwood provides".

Most of the residents previously lived at the charity's Ravenswood village in Berkshire. Three are in part-time paid employment.

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