Nightingale House retains 'outstanding' rating from care watchdog

Clapham care home is the only one with nursing in London to keep the rating after inspection since the start of the pandemic


Nightingale House in Clapham has retained its outstanding rating from the Care Quality Commission — the only London care home with nursing to do so following a full CQC inspection since the start of the pandemic.

Inspectors reported that Nightingale residents felt respected, valued and empowered as partners in their care. End-of-life care was compassionate and the home’s leadership was excellent.

Nightingale Hammerson chief executive Jenny Pattinson said: “Retaining our outstanding CQC rating is testament to our wonderful, kind and compassionate care teams.

“My sincere gratitude to Clemence Muchingaguyo, the registered manager, and Nuno Santos Lopes, director of care. Their expertise meant we continued to improve our care provision during and after the pandemic.”

Nightingale Hammerson chair Melvin Lawson added: “Our last CQC inspection was in 2018 and despite the challenges of the pandemic, to retain the highest possible rating from our regulator is a great achievement.

“I thank our dedicated care teams and also our volunteers and donors.”

The charity’s other property, the recently reopened Hammerson House in North London, was rated as good in the CQC’s initial inspection.

Inspectors noted that “the home has the seeds to achieve outstanding at their next inspection”.

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