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It's not all over for high streets

December 22, 2012 14:14

By

Alex Brummer,

Alex Brummer

3 min read

The shape of retailing on Britain's high streets, in the shopping malls and in local neighbourhoods, is changing rapidly. The advance of the internet has been catastrophic for some retailers. The electronics and entertainment sector has been among the worst hit, with Comet recently joining Woolworth, Zavi, Game Group, newcomers Best Buy and HMV (still clinging on by its fingertips) on the list of casualties.

With each failure there is a temporary uplift for competitors. So those companies remaining in the business, including catalogue retailer Argos and Dixons (the owner of Currys and PC World), cannot take anything for granted.

Argos is seeking to lift its downmarket image with a refurbishment of stores and the replacement of its ubiquitous catalogue with tablet shopping.

Dixons aims to keep ahead through store refurbishment and a focus on customer service. It is now impossible to enter a PC World branch without being faced by a swarm of customer advisers. Like so many other retailers, including the supermarkets, Dixons also has embraced the "click-and-collect" model that allows customers to pick up the goods they want, at their own convenience in their local store.