As we experience the High Holy Days, many of us reflect on how we’ve spent the past year and what we want to achieve in the next 12 months. Some people consider what they’ve achieved month on month. Some what they’ve done each week. Some even weigh the merits of each day. Very few consider their impact on the world or on those around them every minute or every second. A United Hatzalah medic does.
United Hatzalah of Israel is a volunteer emergency medical service that exists to bridge the gap between the time an emergency call is made and the time an ambulance arrives. With around four minutes before lack of oxygen can permanently affect the brain, speed of response is crucial. It can literally be the difference between full or partial recovery, or between life and death. This reality is the entire basis of United Hatzalah.
When a medical emergency occurs, United Hatzalah alerts the closest available volunteer medics to the scene, which means help arrives within minutes – in urban areas, sometimes as fast as 90 seconds. Sometimes the caller hasn’t even hung up the phone. United Hatzalah’s goal is a 90-second response to every emergency, across the country.
Any of its 8,600 volunteer medics could be next door, in the kiosk down the road or riding their ambucycle on the way to meet friends. When an alert comes through, they drop everything to respond and begin treatment.
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Each volunteer medic carries lifesaving medical equipment that, combined with their training, means they have the knowledge, skills and tools to respond to each patient’s needs. Whether it’s a heart attack, an allergic reaction, an early labour or a stroke, United Hatzalah’s volunteer medics know exactly what to do until the ambulance can arrive.
The organisation’s work isn’t limited to individual medical emergencies. In recent years it has become increasingly adept at responding to mass casualty incidents. United Hatzalah volunteer medics run towards danger, together, while others head for the safety of shelters. They work, alongside Israel’s wider emergency infrastructure, to support those in medical, and often emotional, need.
United Hatzalah’s psychotrauma responders know exactly how to identify and support those in shock at an emergency scene. From the father traumatised by watching his child struggling to breathe to the young woman who has seen a rocket collide with a field full of children, psychotrauma responders work with those physically near an emergency to help them process the scene and keep functioning, reducing immediate psychological distress and supporting longer-term recovery.
United Hatzalah’s knowledge of responding to mass casualty incidents has helped shape its approach to everyday response.
Since October 7, its volunteer medics have carried small, foldable stretchers to allow evacuation of patients from any space. From responding to calls in collapsed buildings, it has created a dedicated drone unit to help locate casualties and identify access routes. From supporting those in Israel’s medically underserved communities, it has developed mobile urgent care clinics which can establish treatment hubs rapidly in any location. The organisation is always looking to identify gaps in emergency medical care and create sustainable solutions.
The organisation began from the observation that pizza deliveries navigated the roads faster than ambulances. This led to the ambucycle, its original vehicle to get medical help to people faster.
Today, United Hatzalah is a volunteer-driven organisation with a vehicle fleet, with innovative technology and with a determination to continue pushing emergency healthcare forward for the future of us all.
In the time it has taken you to read this article, United Hatzalah volunteers have responded to multiple emergencies across Israel. This Rosh Hashanah, please help it continue its lifesaving work in the year ahead.
United Hatzalah’s service is completely free to every patient. It exists only thanks to the generosity of its donors.
uk@israelrescue.org | israelrescue.org
Registered charity 1101329
