So I complain about "The Promise" to Channel 4
So back comes this response (the emboldening is mine):
Thank you again for taking the time to contact us Mr Hatwell. We appreciate all feedback from our viewers; complimentary or otherwise.
Regards,
Veronica Way
Channel 4 Viewer Enquiries
They "appreciate" the Feedback so much that they cannot even be bothered to get the names right on the responses!