Halifax apologises after referring to Israel as 'Occupied Palestine' in customer letter

The bank blamed the mis-print on 'human error'


Halifax bank has denied accusations it "rejected the Israeli state" after a customer received a letter that referred to Tel Aviv as being in "Occupied Palestinian Territory", blaming human error.

David Bender, an Israeli citizen, received a letter from the British bank about a new credit card in August. However, where the address was printed the British bank indicated Israel’s largest city was not in the Jewish state. 

Bender, who has banked with Halifax for 20 years, said he was "staggered" and contacted the company immediately.

A member of staff then told the 75 year old told him they would look into the matter and get back to him within 15 days.

Bender, who resides in Tel Aviv, told the JC he was worried that a "rogue individual" at the company removed the word "Israel" and replaced it with "Palestinian Territories, Occupied" before the letter was sent.

However, Halifax has insisted this was not the case. Instead, the bank said, an employee entered the wrong country code from a database on the letter, which led to the printing error.

A spokesperson for the bank said: "We’ve investigated and can confirm this was due to an individual human error, which was corrected in August. 

“We are sorry for any upset caused and are contacting our customer to apologise for the mistake."

For all the latest from Israel, click here to see all our coverage.

To sign up to our daily war briefing, click here. 

To listen to our new Israel podcast, click here.

Share via

Want more from the JC?

To continue reading, we just need a few details...

Want more from
the JC?

To continue reading, we just
need a few details...

Get the best news and views from across the Jewish world Get subscriber-only offers from our partners Subscribe to get access to our e-paper and archive