A Norwood care home in Stanmore has been rated outstanding by the Care Quality Commission, putting it among the top one per cent of services inspected by the CQC.
30 Old Church Lane - home to eight people with learning disabilities - received an unannounced inspection in November.
CQC Inspectors praised staff’s commitment to developing the service through “using innovative strategies to help people with gaining independence skills and supporting people to achieve their full potential". This included supporting residents with iPads and apps on their computers.
Praising the "very caring" service, the CQC also reported that “relatives told us that staff were enthusiastic and well-motivated. They treated people with compassion and kindness.
“Staff understood that people's diversity was important and something that needed to be upheld and valued."
Inspectors noted the innovative methods used to manage behaviour, including the use of communication systems used to support people with autistic spectrum disorders, as well as person-centred behaviour plans. For two residents, this approach was so successful that they were able to stop taking medication.
Users took an active role in the running of the home, including a wish list of expectations of new staff.
Home manager Peter Behan said: “To receive the highest rating possible is fantastic news. We’re thrilled. Our focus has always been aimed towards achieving the most positive outcomes for the people we support."
One of the residents, Kaila, said: “I like it very much here. The staff support me when I ask to do something and help me plan it.”
Norwood chief executive Elaine Kerr said that the outstanding rating "is an accolade that is richly deserved by Peter and his team. The report clearly reflects on the high quality services that Norwood provides.”
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