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Expert view: Now firms need old M&S values

July 17, 2008 23:00

By

Elissa Bayer

1 min read

When I entered the City in September 1972, the markets were riding high and Marks & Spencer stood for core British values — quality and integrity. Fast forward to where we are now, and life is not so good.

The gloom-and-doom pundits are having their day. In 1972, banks were lending money without too much thought, markets were booming and property could only go one way. By the end of the year, property had fallen, markets tumbled and secondary banks started to disappear. Yet M&S stood firm, offering quality goods and underwear staples to a bemused public.

Today, the credit crisis that began in the US has spread globally and the financial sector is bleeding daily. The banks have now stopped lending, causing more problems, particularly to property and housing. Retail has been hit, as people worry about job losses and rising prices.

So put the new handbag on hold, as basics become more important.Today, M&S struggles as other stores offer similar quality at a lower price.

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