Leeds Jewish Housing Association (LJHA) has been commended for a dramatic uptick in satisfaction ratings from the tenants of its properties.
As a social housing provider, LJHA asks its residents 12 standardised questions each year. This year, its overall satisfaction score was 86.9 per cent.
That is a large shift from recent years, as over the past two years, it has seen increases of approximately 20 per cent in all 12 metrics. This change has not gone unnoticed, as LJHA staff were invited to Leeds Civic Hall by the city’s Lord Mayor, Dan Cohen, in recognition of their hard work.
“I’m very lucky in that I live in north Leeds, and so I’ve seen it firsthand, spoken to your residents face-to-face, and witnessed in a real, meaningful way the transformation,” he said.
“I wanted to recognise, on behalf of the city, that movement, that change, that journey. Senior leadership was clear that this is not a normal level of improvement. This is dramatic, sustained and impactive.”
Survey results showed that 94.1 per cent of tenants agreed with the statement: “LJHA treats me fairly and with respect”, and 89.4 per cent said their property was safe and secure.
Ninety-one per cent also expressed their satisfaction with LJHA’s positive contribution to the neighbourhood.
One anonymous tenant wrote: “They’re always very nice and efficient. Whenever I’ve had a query, they have always come back to me. They’re always so very nice, and the flat is beautiful.”
CEO Mark Grandfield said the increased satisfaction was due to “the professionalism and dedication of our staff at every level. They are a fantastic team to work with.”
LJHA’s portfolio comprises around 500 properties.
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