I'm moving house on Wednesday. I have to apologise now for the fact that posting will be sporadic for the week after that. Not because I'm unwilling to post, or too busy, but because of BT's inefficiency.

I am moving from a flat with a broadband capable exchange to a house with a broadband capable exchange. I move on Wednesday. But BT say that they will not be able to switch on our new broadband account until five working days later - the following Tuesday.

We don't need an engineer to visit. We don't need anyone to set anything up. All we need is for someone to press a button at the exchange. But that takes, apparently, five days.

I work from home. Or rather, I do for all bar the five days after Wednesday, because BT can't be bothered, even if offered extra money for an express service, to work speedily. Welcome to the twentyfirst century, BT style. And sod the customer.