"As Gaddafi systematically massacres his people and the country descends into civil war, as armies slaughter civilians in Yemen and Bahrain, now Syria, I ask why good people have focused only on Palestine/Israel for more than half a century and not attended to the brutality and oppression endemic in the Islamic states.
"Out of an abundance of caution to protect all of our customers, we misinterpreted the behavior of the three passengers who were praying and wearing tefillin.
"To help make sure this misunderstanding does not happen again, we plan to incorporate awareness training of Orthodox Jewish religious practices into our ongoing diversity and inclusion efforts."