Hall of Fame: Alaska Airlines

A apology after an unusually bumpy ride for a group of Mexican Jewish passengers

March 15, 2011

"Out of an abundance of caution to protect all of our customers, we misinterpreted the behavior of the three passengers who were praying and wearing tefillin.

"To help make sure this misunderstanding does not happen again, we plan to incorporate awareness training of Orthodox Jewish religious practices into our ongoing diversity and inclusion efforts."

Last updated: 4:44pm, March 15 2011