By Stephen Pollard
January 18, 2010
Virgin Trains, eh?
I was supposed to be travelling to Manchester on 10th January. For obvious reasons - the snow and winds - Virgin cancelled all trains. No complaints there.
But here's the thing. It cost me over £100 for my ticket. And despite repeated attempts since then to contact Virgin by phone, email and letter. no one has responded to my request to find out how to claim a refund for a service that was not provided. The Virgin website has nothing. The customer services department is permanently engaged. And my emails and letter have been unanswered.
I'm wondering just how much money Virgin is hanging on to, in what is a form of theft. They have my money, they are not entitled to it, and they won't let me have it back.